• Compliance
  • Challenges
  • Why Jatheon
  • FAQ's
  • How It Works

FAQ

Q. How does Jatheon’s Plug n Comply™ solution search and retrieve e-mails?

A. The appliance indexes and archives the data as if it was a dictionary.  When a search is performed, the data is searched against the dictionary or index file based on your search query.  Only when the e-mail is clicked on, the appliance then retrieves the e-mail in an uncompressed format. This type of indexing allows for e-mails to be searched in a very quick and efficient manner.

Jatheon’s technology allows on average for a 10 to 1 compression ratio on all data stored on the appliance.

Q. How long does the implementation take for Jatheon’s Plug n Comply™ solution?

A. It takes only a few hours and not days. This is because the appliance is non- intrusive to the network layer. Our appliance requires minimal training and is simple to deploy, manage and operate.

Q. Is it possible to delete messages from Jatheon’s Plug n Comply™?

A. No. All messages are stored in the appliance until the pre-determined expunge date. This date is decided by the champion of the e-mail archiving initiative.

Q. Is there any hardware or software required for Jatheon’s Plug n Comply™?

A. No. The appliance is a turn-key solution that comes equipped with all the hardware and software for e-mail archiving.

Q. What e-mail platforms does Jatheon’s Plug n Comply™ support?

A. The appliance integrates with all the major e-mail platforms: Microsoft Exchange, Lotus Notes, Novell Groupwise and Kerio.

Q. Is it possible to upload an existing archive?

A. Yes. Jatheon offers professional services for data migration.

Q. Does a full audit trail exist?

A. Yes. All messages are time and date stamped. The appliance also offers authenticity features which include a DNA fingerprint to ensure that the e-mail has not been manipulated.

Q. Does Jatheon’s Plug n Comply™ archive all e-mails?

A. Yes. All e-mails that go through the e-mail server are archived.

Q. Does Jatheon’s Plug n Comply™ archive Instant Messaging and Bloomberg Mail?

A. Yes, we archive specific types of IM (Yahoo, MSN, AIM, ICQ, etc) and Bloomberg Mail.

Q. Does Jatheon’s Plug n Comply™ solution impact the performance of the existing e-mail server?

A. No. Because the appliance is non-intrusive, it has no impact on the performance of your e-mail server.

Q. Data Migration: ...can the product automatically migrate data between tiers or systems? If so, briefly describe.

Yes – The PnC products support data migration. Migration and ingestion of existing customer data is done by the appliance from files in either a pst or eml format. Using the optional Jatheon pst crawler, searches for local pst files are done and they are actively imported and ingested into the appliance for archiving and searching.

The Jatheon suite of products are integral in the e-mail platform migration process. Clients wishing to move from one e-mail platform to another, ie. Novell Groupwise to Exchange 2007, are usually concerned of their data being lost or compromised during the migration process. By including Jatheon’s solution in their platform migration strategy, the client can go through this process with ease and comfort, knowing that all the e-mail has been archived on the Jatheon appliance.